Home Refund Policy

Refund Policy

by Gilbert

At Japan DVD, we do whatever we can to provide you with the best Japanese Adult DVD shopping experience. We understand that occasionally, you may need to return a product. Please go through our refund policy below to ensure that everything is done accordingly based on the nature of the product.

1. Return Timeframe:

Your return shipment must be done within 30 days from the date your order was shipped. You can refer to your invoice for the Ship Date.

2. Eligibility for Refund:

  • Products must remain in their original-sealed condition to qualify for a refund. (Unsealed items are considered tampered with or used and hence cannot be accepted)
  • Opened (Unsealed) items can only be returned under the condition that they fail to function as intended.

4. Defective Products:

Incase the DVD purchased is proven to be defective and is not caused by the buyer’s negligence, we shall provide replacements of the same product only.

5. Packaging Requirements:

To facilitate a replacement of the purchased item in case of defects, it is necessary that you include all original packaging, including the case, booklets, bonus items, and everything else that came with the product.

6. Return Shipping Costs:

Please bear in mind that the customer (buyer) is responsible for the shipping cost of returning purchased items regardless.

7. Non-Refundable Charges:

-Shipping charges are non-refundable.

-There is no refund for DVDs that are damaged due to buyer’s improper handling or negligence.

8. International Order Taxes:

Customers purchasing DVDs from different Jurisdictions across different countries are responsible for customs duty charges and other respective taxes.

9. Promotional Items:

Promotional items on special offer or offered under special discounts are not eligible for returns or refund unless they are proven to be defective.

10. Unexplained Returns:

We shall not be held liable for any returns done without the right procedure. However, we will try our best to resolve such matters under reasonable grounds.

We kindly request that you adhere to this return and refund policy when initiating a return. Should you have any inquiries or require assistance with a return, please do not hesitate to contact our dedicated Customer Service team. Thank you for choosing Japan DVD!